Help & Support
How can we help?
Answers to common questions about installing Vumote, granting permissions, connecting, and managing your account. Still stuck? We’re one email away.
Getting started
How do I install Vumote?+
Vumote is two apps, and most people need both. From the Download page, install Vumote Host on the Mac you want to reach and Vumote on the Mac you connect from (on iPhone or iPad, use the TestFlight build). For each .dmg: open it, drag the app to Applications, then launch it. Sign in with Apple or a one-time email code.
Which devices can I use?+
Install Vumote Host on any Mac to make it reachable. You can then connect from another Mac, an iPad, or an iPhone running the Vumote app. A Windows host is in beta.
Do I need an account on every device?+
Yes — sign in with the same account on each device. Your trusted hosts then appear automatically, with no IP addresses or port forwarding to configure.
Permissions
Why does Vumote Host need Screen Recording and Accessibility?+
Screen Recording lets Vumote Host mirror the Mac’s display to you. Accessibility lets your keyboard, mouse, and Apple Pencil control it. Grant both to Vumote Host in System Settings → Privacy & Security when macOS asks on first launch. Vumote never records or uploads your screen — frames stream directly between your devices.
I granted a permission but Vumote Host still says it’s missing.+
macOS sometimes needs the app to relaunch after a permission change. Fully quit Vumote Host (⌘Q) and reopen it. You can re-check or re-grant either permission any time in System Settings → Privacy & Security → Screen Recording or Accessibility.
Connecting
How do I connect to my Mac?+
Open Vumote on the device you’re controlling from, pick the host from your list, and connect. Choose Control to drive it or Observe to watch only.
What’s the difference between a direct and relay connection?+
Vumote prefers a direct peer-to-peer path for the lowest latency, and falls back to an encrypted TURN relay only when a direct path isn’t possible. The session always shows which one you’re on.
Can I reach Windows, Linux, or network gear?+
Yes. Vumote has built-in RDP, SSH, and VNC clients, so one install reaches Windows servers, Linux desktops, Raspberry Pis, and more — alongside Vumote-to-Mac sessions.
Account & billing
How do I manage my plan and invoices?+
From your Account page on this site, open Billing to see your plan, update your payment method, and download invoices. Vumote is free during the private beta — paid plans switch on at launch.
How do I delete my account?+
In the app, go to Settings → Account → Delete Account, or use Delete Account on your web Account page. Deletion is immediate and permanently removes your account and associated data.
Privacy & security
Is my session encrypted?+
Yes. Media travels over WebRTC with mandatory DTLS-SRTP encryption, end-to-end between your devices. We don’t store your screen, audio, clipboard, or files server-side.
Who can connect to my Mac?+
Only devices signed in to your account, and every inbound session prompts you to Allow, Deny, or Block. A menu-bar indicator turns red whenever your Mac is being shared, and you can revoke any device’s trust at any time.
Still need a hand?
Email us and we’ll get back to you quickly. Include your device and what you were trying to do.
hello@remotebeam.online